IM&T aims to achieve three goals in implementing a better OSD IT Enterprise. These goals will form the framework for implementation activities.
Goal 1 – Flip IT delivery model from service provider-led to customer-led
Today, existing OSD IT service providers deliver IT services and solutions with minimal input from customers. This results in capabilities and services that do not necessarily meet the needs or priorities of users. To transform the delivery of IT services to be customer-led, IM&T will first establish formalized governance and clear authorities to manage customer requirements, advocating for those requirements with IT service providers and resource managers.
Goal 2 – Treat OSD as an IT enterprise
Today, individual OSD Components pursue their own needs, either working directly with an IT service provider or doing it themselves. This approach leads to potentially siloed and incompatible solutions, shadow IT, and cost inefficiencies. IM&T will manage OSD IT as an enterprise, holistically assessing and prioritizing requirements for best value, leveraging DoD enterprise services for efficiencies, and providing DoD IT enterprise capabilities to OSD for an improved digital experience, with outcomes supported by metrics. Treating OSD as an IT enterprise begins with understanding the current environment. IM&T partner with service providers to understand current IT capabilities and assets, including how those capabilities and assets align with resources. This review will form the basis for additional analysis to determine which areas should be addressed first in transforming the OSD IT Enterprise.
Goal 3 – Maximize use of technology to support the OSD mission
(U) Today, delivery of IT services is a series of disjointed efforts by multiple service providers and internal organizational IT staff. This results in the inefficient use of technology and inconsistent maturity of capability across OSD. IM&T will seek to implement oversight and governance across OSD to reduce the overall IT management burden on PSAs and DAFAs, freeing their resources to focus on their organization's specific mission. Ensuring efficient use of resources does not just include technology implementation but also the communication and training required to ensure full-scale adoption.